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Office Policies


You can request an appointment by sending us a confidential email using the appointment request form, or by leaving a message on our confidential voicemail at (561) 944-0077. Appointments start promptly at the scheduled time. Late arrivals may lose appointment times and will either need to reschedule or be seen after other patients. Punctual arrivals have priority.

Cancellation Policy

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request to do so in a timely manner.  

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time.  A no-show is when a patient misses an appointment without cancelling.  In either case, we will charge the patient a $50 fee.

To cancel an appointment, please log in to your patient portal account.

Termination of Service

Multiple late cancellations, no-shows and other forms of noncompliance with treatment may result in termination of services.

Medication Refills

Patients may need to schedule an office appointment within 3 months from the last visit to obtain medication refills. This is a requirement for patients on some controlled substances.

PCI Policy for the Protection of Cardholder Data

Any cardholder data provided to New Sunrise Mental Health by its patients is subject to this PCI Policy.

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