Appointments

You can request an appointment by sending us a confidential email using the appointment request form, or by leaving a message on our confidential voicemail at (561) 944-0077. Appointments start promptly at the scheduled time. Late arrivals may lose appointment times and will either need to reschedule or be seen after other patients. Punctual arrivals have priority.

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Cancellation Policy

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request to do so in a timely manner.  

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time.  A no-show is when a patient misses an appointment without cancelling.  In either case, we will charge the patient a $50 fee.

To cancel an appointment, please log in to your patient portal account.

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Termination of Service

Multiple late cancellations, no-shows and other forms of noncompliance with treatment may result in termination of services.

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Medication Refills

Patients may need to schedule an office appointment within 3 months from the last visit to obtain medication refills. This is a requirement for patients on some controlled substances.

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PCI Policy for the Protection of Cardholder Data

Any cardholder data provided to New Sunrise Mental Health by its patients is subject to this PCI Policy.